Terms & Conditions

1. Parties and Applicability

This Agreement is made between [Gilead's Essence Botanicals] (Supplier) and [Retailer Name] (Retailer). These terms govern all sales of goods made by the Supplier to the Retailer, superseding any prior agreements or purchase orders.

2. Orders and Minimums

Minimum Order Quantities (MOQ): All first-time orders must meet a minimum of [£100] or [30 items] per SKU. Subsequent orders may have lower reorder thresholds.
Order Acceptance: The Supplier reserves the right to accept or decline any order at their discretion.

3. Payment Terms

Timing: Payment is required in advance before production or dispatch unless a credit account has been pre-approved.
Accepted Methods: Payments are accepted via BACS, credit card, or Supplier-approved portals.
Late Payments: Late payments may accrue interest at [5]% per month on the outstanding balance until paid in full.
In exceptional circumstances, where pre-arranged credit agreements have been made, payment is due within 30 days of invoice date (Net 30) unless otherwise agreed in writing. Accounts more than 15 days past due are subject to a 1.5% monthly service charge on the outstanding balance. Accounts 30 or more days past due will be placed on credit hold; no new orders will be processed until the overdue balance is paid in full.

4. Shipping and Delivery

Lead Times: Standard lead time for dispatch is [2-3] weeks from order confirmation.
Shipping Costs: All shipping and freight costs are the responsibility of the Retailer unless agreed otherwise.
Risk of Loss: Risk of damage to or loss of the goods passes to the Retailer upon delivery by the carrier. . Delivered orders are FOB destination — we are responsible for goods damaged in transit if reported within the claims window specified below. Delivery windows are estimated and may vary due to weather, traffic, or operational factors. A signature may be required for orders exceeding £100. Unattended delivery is at the buyer's risk."

5. Returns and Defective Goods

Inspection: The Retailer must inspect all goods upon arrival. Any claims for shortages, damages, or defects must be reported in writing within [5] days of receipt. We will issue a credit memo or replacement shipment at our discretion. Product returned for buyer error (incorrect quantity ordered, change of mind) requires prior written authorization and is subject to a 15% restocking fee. Returns must be in original, unopened packaging.
Returns Process: Defective goods may be returned for replacement or store credit. The Supplier requires photographic evidence or the return of the physical items before processing.

6. Intellectual Property

The Retailer acknowledges that the Supplier retains all intellectual property rights (including copyrights, logos, and trademarks). The Retailer is granted a limited, non-exclusive license to use the Supplier’s provided product photography and marketing materials solely for the promotion and sale of the Supplier's products.

7. Termination

Either party may terminate the wholesale relationship at any time by providing [30] days' written notice to the other party. Upon termination, the Retailer must immediately cease using the Supplier's imagery and trademarks.

We reserve the right to suspend or terminate any account at our discretion, including for non-payment, fraudulent applications, or behavior that is abusive to our staff. Upon termination, all outstanding balances become immediately due. We will make reasonable efforts to fulfill orders already in process at time of termination.