Refund Policy
Wholesale Returns & Refund Policy
1. Overview
Welcome to Gilead's Essence Botanical's Refund Policy Page.
Due to the nature of bulk purchasing, all wholesale orders are considered final. Returns or refunds are only accepted for defective, damaged, or incorrectly fulfilled items. We do not accept returns for buyer's remorse or overstock.
2. Damaged or Defective Goods
If your order arrives damaged or with a manufacturing defect, you must notify our customer support team at info@gileadsessencebotanicals.com within [e.g., 5 days] of receiving the delivery. [1, 2]
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Please include your order number, a detailed description of the issue, and photographic evidence of the damage/defect.
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Upon approval, we will provide a Return Merchandise Authorization (RMA) number. Defective items can be replaced or refunded via [e.g., Original Payment Method / Store Credit]. [1]
3. Incorrect Shipments
If you receive an item that differs from your original invoice, please contact us within [e.g., 5 days] of delivery. We will arrange for the correct items to be shipped and provide a prepaid return label for the incorrect items. [1]
4. Return Process
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No returns will be accepted without a pre-approved RMA number.
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Items must be returned in their original, unopened packaging and in resalable condition.
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Approved returns must be shipped to: Gilead's Essence Botanicals, 39 Lark Rise, Hatfield, AL10 8RN within [e.g., 14 days] of RMA issuance.
5. Refunds & Restocking Fees
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Once inspected, approved refunds will be processed to the original payment method within [e.g., 14 business days].
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For authorized returns not involving a defect (e.g., exchanges), a [e.g., 15%] restocking fee may be deducted from the refund amount.
6. Contact Us
For any questions regarding your order, contact us at : 0044 07768843425 or email: info@gileadsessencebotanicals.com.